Teksus ERP support

Effective: 11 October 2026

Contact care@teksuspowersolutions.com for installation, sign-in, privacy or company-file concerns. FirstPrincipal AI Private Limited provides the software; Teksus Power Solutions LLP operates the company workspace and manages staff enrollment.

The Teksus ERP Windows app is free to download and use. Company enrollment and an internet connection are required. Installing the app does not create an account or grant access to company records.

Access and sign-in

Teksus ERP is for enrolled company users. Installing it does not create an account or grant access to company records. Ask your company administrator to enroll your phone number and assign the permissions needed for your work. Staff use their registered number and a WhatsApp verification code. Company administrators also link and confirm their Google identity when stronger verification is required.

The app needs an internet connection to the Teksus online service. If a code expires, return to sign-in and request a new one. Do not share verification codes.

Reporting a problem

Include the app version, Windows version, affected workflow and exact error message. A relevant record identifier or diagnostic correlation identifier can help locate the problem. For access issues, name the company and the access required.

Keep passwords, verification codes, session tokens, private keys and confidential business attachments out of the initial message. If a local crash report is needed, review it before providing it through support. The app does not automatically upload these reports.

Privacy and company-file concerns

Use the same contact for personal-information access, correction, closure or deletion requests. See the privacy policy for data handling and retention limits.

To report illegal, harmful or prohibited company content, identify the company, file or record and explain the concern. Do not redistribute the attachment publicly. See the company-file guidelines for permitted use and reporting.